Melbourn Flooring is committed to health and safety practices, protecting our staff and customers from the transmission of COVID-19. With this in mind we are opening our showroom on an appointment only basis. This will enable us to follow Social Distancing guidelines.
We can arrange fitting in empty areas following on site processes as below.
Our business has put in place robust systems to include managing this health issue along with our other health and safety practices.
This information is to explain the on-site processes we have in place for our team to provide a great level of service to you, whilst minimising the risk of COVID-19 exposure and transmission for all parties.
Our staff will endeavour to give advance warning of their arrival so that you can make any preparations necessary such as relocating from the area of work, or enabling access to the work area.
Our staff will greet you without shaking hands and will avoid touching you or your pets. Please keep pets and children away from our staff as they may not be able to remember this rule. Where possible we ask you keep at least 2 meter physical distance from the work area.
Our staff will wash their hands before commencing work and when work is completed. Our staff have received instruction on correct hand washing in accordance with government recommendations. If using soap and water, they will take 20 to 30 seconds to wash their hands correctly. Where soap and water are unavailable, our staff will use hand sanitiser to clean their hands effectively.
Our staff at this time will not be able to handle any of your furniture or personal belongings so it will be required that the area is completely empty and ready for works.
Once the job is completed, if you are not around, our staff can notify you via text message or phone call that the job is completed so that you can return at your convenience.
We will endeavour to avoid handling documentation between our staff and you the customer with bare hands. Instead we will deliver work reports, invoices and other documents online.
We maintain records of all of our jobs and staff and customer interactions to assist in any contact tracing should the need arise.
If you have any questions/concerns about the health and safety management steps noted above, please feel free to contact our management team at Melbourn Flooring